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COVID-19 information
We are ready to welcome you to our hotels. We have a contingency plan that lists the specific measures taken to mitigate the risks of spreading Covid-19. It was made jointly with Previlabor, a long-time collaborator.
All hotels have the following certifications:
Andalucía Segura by the Junta de Andalucía, certified by Bureau Veritas
Alojamiento Seguro de Hostelería de España, HORECA and CEHAT
Below are some of the key points of our contingency plan:
- Hygiene: We have updated our cleaning and disinfection protocols to match the requirements of current regulations.
- Safety distance: In communal spaces, we have rearranged the furniture and limited the capacity to guarantee safety distance is maintained. We have placed informative posters in several parts of the hotel.
- Training: Our staff has undergone training courses on Covid-19 prevention to guarantee their own safety as well as that of our guests.
- Protection: Our staff wears personal protection equipment at all times.
- Adaptation: We have adapted the capacity of each space to the current regulations, including the lifts.
- Information: In all communal spaces, guests will find signs indicating the guidelines to follow for everyone’s safety and wellbeing.
- Analysis: A certified external company analyses the air and surfaces of the most frequently used areas.
- Indications: We have indicated recommended directions and prevention advise in the busiest areas.
- Disinfection: Hand sanitiser is available throughout the hotel.
- Room Service: Room service for free in Hotel Jerez & Spa.
- Organisation: Turns may be arranged if the occupancy so requires it.
- Contactless: We encourage paying by card or other contactless means.
- Check-in: Online check-in option available
- QR codes: The menus of our restaurants can be seen by scanning a QR code.
- Lifeguard service: Our lifeguards will make sure the safety distance is maintained at all times and will disinfect the deckchairs after each use.
We always incorporate into our protocols all indications and guidelines issued by the Junta of Andalusia based on the current situation.
If you wish to check our contingency plan, you can request it directly from the hotel.
Please avoid coming to our facilities if you think you have any Covid-19 symptoms of if you have been in contact with a person who is currently sick (or has had Covid-19 symptoms in the 14 days prior to your date of arrival).
We pay constant attention to the guidelines issued by the Spanish Government in order to adapt the facilities, offers, services and protocols of our five hotels and restaurants accordingly. Our goal is to guarantee the health and safety of our guests and staff.
Thank you for your ongoing trust; we hope to see you again soon.