From 9.30 am to 00.00 am.
Breakfast from 9.30 am to 12.00 pm
Kitchen: from 1.00 pm to 10.30 pm from Monday to Thursday and from 1.00 pm to 11.00 pm on Fridays, Saturdays and Sundays.
See menu here
Breakfast: 7:00 am – 10:30 am (Saturdays and Sundays: 8:00 am – 11:00 am)
Dinner half board: 7:30 pm – 10:00 pm
Every day from 12:00 pm to 11:00 pm
Kitchen open from 1:00 pm to 4:30 pm and from 8:00 pm to 11:00 pm
See menu here
From July 5th: 12:00 pm – 4:00 pm.
Emergency medical service
For your peace of mind, we offer a complimentary medical care service for initial emergency visits. Please go to reception for more information.
Costa de la Luz Medical Centre
14 Calle Virgen de los Reyes
11520 Rota
Tel: 956812593
Emergency pharmacies
Information point
Emergency phone numbers
National Police: 956 84 30 24
Emergency phone: 112
Emergency Health phone number: 061
Taxi in Rota: 956840085
Nearby ATMs
Bus stop in the area
Link to urban buses in Rota: https://www.aytorota.es/ayuntamiento/delegaciones/movilidad-y-transporte-publico.html
The bus stop is located just a few meters from the main entrance of the hotel.
Taxis
If you need a taxi, you can request it at reception or call directly at 956840085
Costa Ballena Ocean Golf Club
Located just 15 minutes from Hotel Playa de la Luz, it has 27 competition holes, 9 Par 3 holes, and the best practice area in all of Europe.
Inquire about special rates for guests staying at the hotel.
Contact reception
To contact reception, you can send a WhatsApp message to the phone number 674273878 or directly dial 2999 from your room phone.
Customer service and repairs
You can contact us 24 hours a day through our Whatsapp number 674273878 or by calling reception at 2999.
In case of breakdowns that require external services, please note that they may be delayed due to reasons beyond our control.
Information about the use of clotheslines and umbrellas
It is forbidden to hang clothes on the balconies. If you need to, you can request a clothesline from your housekeeper or at reception.
Due to strong winds in the area, we kindly ask you to close the umbrellas after use and when leaving your room.
How to use the telephone
Our telephone exchange is fully automated, allowing you to connect directly to Hotel services or external lines without operator assistance.
Calls to another room:
Rooms 1 to 9: add 200- E.g. Room 5 = 2005
Rooms 10 to 99: add 20- E.g. Room 10 = 2010
Rooms 100 to 430: add 2- E.g. Room 347 = 2347
Wake-up call service: Dial 2999 for reception.
Internal calls for Hotel services:
RECEPTION- 2999
CONCIERGE- 2999
LUGGAGE- 2999
BAR DOS MARES -2716
BUFFET RESTAURANT “LAS DUNAS”- 2717
ROOM SERVICE – 2999
BAR – RESTAURANT “GAVIOTA”- 2718
RESERVATIONS- 2610
EVENTS ORGANISATION – 2700
QUALITY DEPARTMENT – 2822
National calls: Dial 0/wait for a dial tone/enter the full number.
International calls: Dial 0/wait for a dial tone/dial 00/country code/dial the area code and number.
| GERMANY | 49 | FINLAND | 358 | PANAMA | 507 | ||
| ANDORRA | 376 | FRANCE | 33 | PARAGUAY | 595 | ||
| SAUDI ARABIA | 966 | GREECE | 30 | PERU | 51 | ||
| ARGENTINA | 54 | GUATEMALA | 502 | POLAND | 48 | ||
| AUSTRALIA | 61 | NETHERLANDS | 31 | PORTUGAL | 351 | ||
| AUSTRIA | 43 | HONDURAS | 504 | UNITED KINGDOM | 44 | ||
| BELGIUM | 32 | HUNGARY | 36 | DOMINICAN REPUBLIC | 1809 | ||
| BOLIVIA | 591 | IRELAND | 353 | RUSSIA | 7 | ||
| BRAZIL | 55 | ITALY | 39 | SWEDEN | 46 | ||
| CANADA | 1 | JAPAN | 81 | SWITZERLAND | 41 | ||
| COLOMBIA | 57 | LIECHTENSTEIN | 41 | TUNISIA | 216 | ||
| COSTA RICA | 506 | LUXEMBOURG | 352 | TURKEY | 90 | ||
| CZECHOSLOVAKIA | 42 | MOROCCO | 212 | URUGUAY | 598 | ||
| CHILE | 56 | MEXICO | 52 | VATICAN CITY | 39 | ||
| DENMARK | 45 | MONACO | 33 | VENEZUELA | 58 | ||
| ECUADOR | 593 | NICARAGUA | 505 | YUGOSLAVIA | 381 | ||
| EL SALVADOR | 503 | NORWAY | 47 | ||||
| USA | 1 | NETHERLANDS | 31 |
Telephone Charges: The cost of your local and long-distance calls will be automatically logged in our central computer and charged to your bill daily. Please enquire at Reception for rates.
TV
TV channels:
| La 1 | La 2 | Antena 3 | Cuatro | Telecinco | La Sexta |
| FDF | Clan | Squirrel | Boing | Canal Sur | Canal Sur 2 |
| Andalucia TV | 24 hrs | Divinity | Paramount | Neox | Nova HD |
| Trece | Energy | DMax | Gol play | Teledeporte | Real Madrid TV |
| Dkiss | Mega HD | Atres series | Be Mad TV | Ten | Bom |
| Kika | ZDF | ZDF info | Das Erste | Vox | RTL |
| RTL 2 | Super RTL | 3 Sat | France 24 | TV5 Monde Europe | CNN International |
| NHK World | BBC news | France 24 English | Sky news | Bloomberg | BVN |
| Various radio channels |
Cleaning
Housekeeping staff from 10:00 am to 2:00 pm. If you have any special needs or want your room to be cleaned at a specific time, please contact reception.
Crib
Request it at the reception. Subject to availability, as long as the maximum room occupancy is not exceeded.
Electricity
The voltage in the rooms is 220V. If you need any type of adapter, please contact reception.
Minibar Packs
Order your package at the front desk during the opening hours of the Dos Mares bar. See packs
Rental Safe Box
The hotel is not responsible for money, items, and jewelry that are not deposited in the safe.
Pillow menu
You can request your “à la carte” pillow at extension number 2999, at no additional cost:
ALBORÁN PILLOW
Filled with small feathers that will allow you to have a light and restful sleep thanks to its 100% natural components.
BRASILIA PILLOW
Made of 100% natural latex, hypoallergenic, its components provide great naturalness and breathability, anatomical, providing a pleasant feeling of freshness.
PRAGA PILLOW
Made of 100% high-density latex, it is a cervical pillow. Anatomical, breathable and isothermal.
BUTTERFLY PILLOW
Made of hollow siliconized fiber, soft and light. Its anatomical shape helps keep the neck in its natural position, promoting rest.
Ironing boards and ironing tables
Request at reception
Alarm Clock
Request at reception.
Room service
When ordering food or drinks from our bars and restaurants to your room, a 20% room service charge will be added to the total. If you have booked a half-board package and request room service, there will be a €3.40 supplement per service.
Lost and Found Policy
Check at reception.
Post-Stay Questionnaire
After your stay, we will send you a satisfaction survey. We would appreciate it if you could complete it to help us improve our services.
Access to Wifi
How to connect? Click here
Arrival and departure schedule
Arrival starting at 2:00 pm and departure until 12:00 pm.
Outdoor swimming pool
Open from April to October, with towel service, sun loungers, and umbrellas.
Towels are provided at reception with a deposit.
It is prohibited to use room towels at the pool.
Please do not reserve sun loungers with towels or other objects.
Children under 12 must always be supervised by an adult.
Parking
We have paid parking available at the entrance of the hotel, subject to availability upon arrival. Please ask for prices at the reception.
Animals
Animals are not allowed in the hotel, except for assistive dogs
Tennis and Pickleball court
We have 3 tennis courts and 4 pickleball courts. Please contact reception to make a reservation.
Wellness Kandor
Discover our body treatments, facials, and massages. Check prices
Laundry
Price list.
If you wish to use this service, leave the bag and completed form on the bed. It will be picked up by the maid attending your room.
Bicycle rental
Consult at reception
Luggage storage
The hotel can store your luggage both on arrival and on the day of departure. Please inquire at reception.
Copies and printing
Reception will assist you for this service. Prices according to current rates.
Gym
It is located in our Beach Club from 9.30 am to 9.30 pm. Reception will grant you access.
Playground
Available all year round. Access is via the Patio de los Quinteros.
Picnic
If you want to take the breakfast or dinner that you have contracted during your stay, please request it at reception before 9pm the day before.
Ironing boards and ironing tables
Request at reception
Alarm clock
Request at reception.
Room service
When ordering food or drinks from our bars and restaurants to your room, a 20% room service charge will be added to the total. If you have booked a half-board package and request room service, there will be a €3.40 supplement per service.
Store
Located in the main gallery of the hotel. Open during high season.
Sun loungers on the beach
They are blue in color. From June to September it is a paid service.
Excursion reservations, performances, shows
Reception will provide you with all the information you may need.
Babysitter
Upon request at reception. Prices according to current rates.
Animation
Available during peak season. The program will be displayed at reception and various points in the hotel.
Event organization
Contact Mª Carmen Camacho at phone number 649593614 or via email eventos@hotelplayadelaluz.com
View Plan for contingency to exposure to biological risks.
Measures in favor of the environment
Fire safety protocol
We have created this protocol in order to prevent fires from occurring in our facilities, as well as to ensure that, in case of any type of emergency, you always feel safe in our Hotel. See protocol. Ver protocolo
Guest registration
In accordance with the provisions of Article 25 of Organic Law 4/2015 of March 30, on the protection of citizen security, this establishment keeps a documentary register of registered users and controls access to the premises and its facilities. The accommodation contract is exclusive to the client and therefore excludes the stay and presence in the rooms of persons other than those registered at the Hotel. For your own safety and that of others, please refrain from contravening these rules. For the appropriate purposes, unauthorized access by unregistered third parties at the request of a client and the actions of the client will be their sole responsibility, with the hotel establishment exempting itself from the consequences that may arise according to current legislation.
Desayunos de lunes a viernes: 07.30 h a 11.00 h
Desayunos de sábados, domingos y festivos: 08.00 h a 11.00 h
De domingo a jueves: 13.00h a 01:00h / Cocina: 13.30h a 16.30h y de 20.00h a 23.00h
Viernes y sábados: 13.00h a 01:30h / Cocina: 13.30h a 16.30h y de 20.00h a 23.30h
Ver carta aquí
En temporada de verano, de 11:00h a 21:00h / Cocina: 13.30 a 16.30h
Autoservicio
Contactar con recepción
Para contactar con recepción puede enviar un whatsap al teléfono 674273703 ó bien marcar directamente 4999 desde el teléfono de su habitación.
Atención al cliente y averías
Puede contactar las 24 horas a través de nuestro número de Whatsapp 674273703 o llámando a recepción al 4999.
En caso de averías que requieran de servicios externos, les indicamos que se pueden demorar por causas ajenas a nuestra voluntad.
Está prohibido colgar ropa en los balcones.
Cómo usar el teléfono
Nuestra centralita de teléfonos es completamente automática y ello le permite comunicarse directamente con los servicios del Hotel o del exterior, sin intervención de la operadora.
Llamada a otra habitación:
Debe añadir un 4 al número de la habitación – Hab. 114 = 4114
Servicio de despertador: Marque el nº 4999 para recepción.
Comunicaciones interiores para los servicios del Hotel:
RECEPCIÓN- 4999
CONSERJERÍA- 4999
EQUIPAJES- 4999
DESAYUNOS- 4712
ROOM SERVICE- 4732
RESTAURANTE AQ35- 4704/ 661762148
RESERVAS- 4620
ORGANIZACIÓN DE EVENTOS – 4713
SPA- 4840 / 615189848 (Whatsapp)
DEPARTAMENTO DE CALIDAD- 2822
Comunicaciones nacionales: 0/espere tono/marque el número completo.
Comunicaciones internacionales: marque 0/espere tono/marque 00/indicativo del país/marque el prefijo y el número.
ALEMANIA | 49 | FINLANDIA | 358 | PANAMÁ | 507 | ||
ANDORRA | 376 | FRANCIA | 33 | PARAGUAY | 595 | ||
ARABIA SAUDITA | 966 | GRECIA | 30 | PERÚ | 51 | ||
ARGENTINA | 54 | GUATEMALA | 502 | POLONIA | 48 | ||
AUSTRALIA | 61 | HOLANDA | 31 | PORTUGAL | 351 | ||
AUSTRIA | 43 | HONDURAS | 504 | REINO UNIDO | 44 | ||
BÉLGICA | 32 | HUNGRÍA | 36 | REP. DOMINICANA | 1809 | ||
BOLIVIA | 591 | IRLANDA | 353 | RUSIA | 7 | ||
BRASIL | 55 | ITALIA | 39 | SUECIA | 46 | ||
CANADÁ | 1 | JAPÓN | 81 | SUIZA | 41 | ||
COLOMBIA | 57 | LIECHTENSTEIN | 41 | TUNEZ | 216 | ||
COSTA RICA | 506 | LUXEMBURGO | 352 | TURQUIA | 90 | ||
CHECOSLOVAQUIA | 42 | MARRUECOS | 212 | URUGUAY | 598 | ||
CHILE | 56 | MÉXICO | 52 | VATICANO | 39 | ||
DINAMARCA | 45 | MÓNACO | 33 | VENEZUELA | 58 | ||
ECUADOR | 593 | NICARAGUA | 505 | YUGOSLAVIA | 381 | ||
EL SALVADOR | 503 | NORUEGA | 47 | ||||
EE.UU. | 1 | PAISES BAJOS | 31 |
Cargos de Teléfono: El importe de sus conferencias urbanas e interurbanas quedará registrado automáticamente en nuestro ordenador central y diariamente se cargará en su factura el total exacto correspondiente. Consultar Tarifas en Recepción.
TV
Canales de TV:
La 1 | La 2 | Antena 3 | Cuatro | Telecinco | La Sexta |
FDF | Clan | Squirrel | Boing | Canal Sur | Canal Sur 2 |
Andalucia TV | 24 hrs | Divinity | Paramount | Neox | Nova HD |
Trece | Energy | DMax | Gol play | Teledeporte | Real Madrid TV |
Dkiss | Mega HD | Atres series | Be Mad TV | Ten | Bom |
Kika | ZDF | ZDF info | Das Erste | Vox | RTL |
RTL 2 | Super RTL | 3 Sat | France 24 | TV5 Monde Europe | CNN International |
NHK World | BBC news | France 24 English | Sky news | Bloomberg | BVN |
Canales varios de radio |
|
|
|
|
|
Limpieza
Camareras de piso horario de 10 a 14.00hrs. Si usted tiene alguna necesidad especial o desea que le hagan la habitación a una hora determinada, por favor contacte con recepción.
Cuna
Solicítela en recepción. Sujeta a disponibilidad, y siempre y cuando no se supere la ocupación máxima de la habitación
Electricidad
El voltaje de las habitaciones es de 220V si necesita algún tipo de adaptador contacte con recepción.
Minibar
Disponible en todas las habitaciones. Servicio con coste.
Caja fuerte
Servicio gratuito. Solicite la llave de la caja fuerte en recepción. El hotel no es responsable de dinero, objetos y joyas no depositados en las mismas.
Planchas y plancheros
Solicitar a recepción
Despertador
Solicitar a recepción.
Servicio de habitaciones
El Servicio de Habitaciones para el desayuno tendrá un coste extra de 5€ / persona.
Para el Servicio de Habitaciones de almuerzo y cena, ver carta aquí
Política de objetos olvidados
Los objetos olvidados se custodiarán por un tiempo máximo de 2 meses desde la salida del cliente.
La recuperación de los objetos perdidos corre a cuenta del cliente.
Cuestionario post-estancia
Tras su estancia le remitiremos una encuesta de satisfacción. Le agradeceríamos la cumplimentase para ayudarnos a mejorar nuestros servicios.
Acceso a Wifi
¿Cómo conectarse? Haga clic aquí
Horario de llegada y salida
Llegada a partir de las 14.00 y salida hasta las 12.00h
Piscina exterior
Abierta de 12h a 20h.
Solicitar ticket de toalla en recepción. Se entregan contra depósito de 5€ / toalla, reembolsables al terminar el servicio.
El cambio del ticket por la toalla se realiza con el socorrista en el horario de apertura de la piscina.
Prohibido utilizar las toallas de la habitación en la piscina.
Les rogamos que no reserven las hamacas con toallas u otros objetos. Estos objetos serán retirados.
Niños menores de 12 años siempre vigilados por un adulto.
Parking
Tenemos parking gratuito
Animales
No está permitida la entrada al hotel de animales, excepto perros de asistencia
Gimansio
Servicio gratuito. Solicite la llave en recepción. Disponible de 9.00h a 14.00h y de 17.00h a 20.00h.
Obligatorio el uso de ropa y calzado deportivo.
Natura Sabia Spa
Descubra nuestros tratamientos corporales, faciales y masajes. Consultar precios en el teléfono 615 189 848 (whatsapp)
Lavandería
Lista de precios puede encontrarla dentro del armario de la habitación.
Si desea hacer uso de este servicio deje la bolsa y el impreso cumplimentado sobre la cama. Lo recogerá la camarera que atiende su habitación.
Alquiler bicicletas
Consultar en recepción. Sin coste. Se requiere depósito de 50€ / bicicleta, que se reembolsarán a la entrega de las bicicletas sin daños.
Consigna
El hotel puede guardar su equipaje tanto en la llegada como el día de salida. Preguntar en recepción.
Fotocopias e impresión
Recepción le atenderá para este servicio. Precios según tarifas vigentes.
Desayuno de madrugadores
Si se marcha temprano y tiene desayuno contratado consulte opciones en la recepción
Copia tarjeta habitación
Si desea una copia de la tarjeta de su habitación, puede solicitarla en recepción, donde requerirán que se identifique.
Tienda
Situada en la galería principal del hotel.
Reservas de excursiones, espectáculos, shows
Recepción le facilitará toda la información que pueda necesitar.
Babysitter
Previa solicitud en recepción. Precios según tarifas vigentes.
Organización de eventos
Contactar con Alberto Santos en el teléfono 629687927 ó vía e-mail comercialinterno@jerezhotel.com
Servicio médico para emergencias
Acuda a recepción para más información.
Farmacias de guardia
Punto de información
Teléfonos de emergencia:
Policía Nacional: 9563 32 60 73
Policía Local: 956 14 99 04
Teléfono de emergencias: 112
Teléfono Urgencias sanitarias: 061
Taxi en Jerez: 956 34 48 60
Cajeros cercanos
La forma más rápida y práctica de ver todos los cajeros disponibles en la zona en tiempo real es utilizando Google Maps:
Abrir Google Maps y escribir “cajero automático Jerez de la Frontera”.
Aparecerá un mapa interactivo con los cajeros más cercanos.
Hacer clic en cualquiera para ver detalles como ubicación exacta, horario y opciones de navegación.
El más cercano al hotel:
Parada de autobús en la zona
Enlace a autobus urbano. Click aquí.
La parada se encuentra a escasos metros de la entrada principal del hotel.
Taxis
Si necesita un taxi puede solicitarlo en recepción o llamar directamente al 956344860
Costa Ballena Ocean Golf Club
Situado a tan solo 32 minutos en coche del hotel, tiene 27 hoyos de competición, 9 hoyos Par 3 y la mejor área de prácticas de toda Europa.
Consulte por tarifas especiales para huéspedes alojados.
Medidas a favor del medio ambiente
Protocolo en caso de incendio
Hemos realizado este protocolo, con el fin de prevenir que se produzcan incendios en nuestras instalaciones, además de asegurarnos, de que, ante cualquier tipo de Emergencia, usted siempre se sienta seguro en nuestro Hotel. Ver protocolo
Reglamento régimen interior
Registro de huéspedes
De conformidad con lo establecido en el art.25 de la Ley orgánica 4/2015 de 30 de marzo, de protección de la seguridad ciudadana, este establecimiento lleva un registro documental de usuarios alojados y control de acceso al recinto y sus instalaciones. El contrato de alojamiento es exclusivo del cliente y excluye, por tanto, la estancia y permanencia en las habitaciones de personas distintas a las registradas en el Hotel. Por su propia seguridad y por la del resto de personas, rogamos se abstengan de contravenir estas normas. A los efectos oportunos, el acceso no permitido de terceros no registrados a instancias de un cliente y los actos de éste, serán de su exclusiva responsabilidad, eximiéndose el establecimiento hotelero de las consecuencias que procedan según la legislación vigente.”
Con el programa «Mejor Precio Garantizado» Hoteles Andaluces con Encanto le asegura que las tarifas publicadas en nuestra web son las mejores online
Si encuentra un mejor precio en nuestra web después de reservar, le igualamos el precio.
No pague nada hasta el día de llegada al hotel. No se le realizará ningún tipo de cargo en la tarjeta de crédito hasta su llegada al hotel (Excepto temporadas de Eventos de cada hotel).
With the programme “Best Rate Guaranteed” Hoteles Andaluces con Encanto assures you that the rates in www.hace.es are the best ones on-line.
If you see a better rate in our website www.hace.es after you booked, we match it.
Do not pay anything until the day of arrival at the hotel. No type of charge will be made to your credit card until your arrival at the hotel (Except the seasons of Events of each hotel).
Breakfast Monday to Friday: 7:30 am to 11:00 am
Breakfast Saturday, Sunday, and Holidays: 8:00 am to 11:00 am
Sunday to Thursday: 1:00 pm to 1:00 am / Kitchen: 1:30 pm to 4:30 pm and 8:00 pm to 11:00 pm
Friday and Saturday: 1:00 pm to 1:30 am / Kitchen: 1:30 pm to 4:30 pm and 8:00 pm to 11:30 pm
See menu here
Summer season: 11:00 am to 9:00 pm / Kitchen: 1:30 pm to 4:30 pm
Self Service
Contact reception
To contact reception you can send a WhatsApp message to the phone number 674273703 or directly dial 4999 from your room phone.
Customer service and breakdowns
You can contact us 24 hours a day through our Whatsapp number 674273703 or by calling reception at 4999.
In case of breakdowns that require external services, please note that they may be delayed due to reasons beyond our control.
It is forbidden to hang clothes on the balconies
How to use the phone
Our telephone exchange is fully automated, allowing you to connect directly to Hotel services or external lines without operator assistance.
Calls to another room:
Dial the number 4 followed by the room number, for example:
Room 114: 4114
Wake-up call service: Dial 4999 for reception.
Internal calls for Hotel services:
RECEPTION- 4999
CONCIERGE- 4999
LUGGAGE- 4999
BREAKFAST- 4712
ROOM SERVICE – 4732
AQ35 RESTAURANT- 4704/ 661762148
RESERVATIONS- 4620
EVENTS ORGANISATION – 4713
SPA- 4840/ 615189848 (Whatsapp)
QUALITY DEPARTMENT – 2822
National calls: Dial 0/wait for a dial tone/enter the full number.
International calls: Dial 0/wait for a dial tone/dial 00/country code/dial the area code and number.
| GERMANY | 49 | FINLAND | 358 | PANAMA | 507 | ||
| ANDORRA | 376 | FRANCE | 33 | PARAGUAY | 595 | ||
| SAUDI ARABIA | 966 | GREECE | 30 | PERU | 51 | ||
| ARGENTINA | 54 | GUATEMALA | 502 | POLAND | 48 | ||
| AUSTRALIA | 61 | NETHERLANDS | 31 | PORTUGAL | 351 | ||
| AUSTRIA | 43 | HONDURAS | 504 | UNITED KINGDOM | 44 | ||
| BELGIUM | 32 | HUNGARY | 36 | DOMINICAN REPUBLIC | 1809 | ||
| BOLIVIA | 591 | IRELAND | 353 | RUSSIA | 7 | ||
| BRAZIL | 55 | ITALY | 39 | SWEDEN | 46 | ||
| CANADA | 1 | JAPAN | 81 | SWITZERLAND | 41 | ||
| COLOMBIA | 57 | LIECHTENSTEIN | 41 | TUNISIA | 216 | ||
| COSTA RICA | 506 | LUXEMBOURG | 352 | TURKEY | 90 | ||
| CZECHOSLOVAKIA | 42 | MOROCCO | 212 | URUGUAY | 598 | ||
| CHILE | 56 | MEXICO | 52 | VATICAN CITY | 39 | ||
| DENMARK | 45 | MONACO | 33 | VENEZUELA | 58 | ||
| ECUADOR | 593 | NICARAGUA | 505 | YUGOSLAVIA | 381 | ||
| EL SALVADOR | 503 | NORWAY | 47 | ||||
| USA | 1 | NETHERLANDS | 31 |
Telephone Charges: The cost of your local and long-distance calls will be automatically logged in our central computer and charged to your bill daily. Please enquire at Reception for rates.
TV
TV channels:
| La 1 | La 2 | Antena 3 | Cuatro | Telecinco | La Sexta |
| FDF | Clan | Squirrel | Boing | Canal Sur | Canal Sur 2 |
| Andalucia TV | 24 hrs | Divinity | Paramount | Neox | Nova HD |
| Trece | Energy | DMax | Gol play | Teledeporte | Real Madrid TV |
| Dkiss | Mega HD | Atres series | Be Mad TV | Ten | Bom |
| Kika | ZDF | ZDF info | Das Erste | Vox | RTL |
| RTL 2 | Super RTL | 3 Sat | France 24 | TV5 Monde Europe | CNN International |
| NHK World | BBC news | France 24 English | Sky news | Bloomberg | BVN |
| Various radio channels |
Cleaning
Housekeeping staff from 10:00 am to 2:00 pm. If you have any special needs or want your room to be cleaned at a specific time, please contact reception.
Crib
Request it at the reception. Subject to availability, as long as the maximum room occupancy is not exceeded.
Electricity
The voltage in the rooms is 220V. If you need any type of adapter, please contact reception.
Minibar
Available in all rooms. Service available for a fee.
Safe box
Free service. Please request the safe key at reception. The hotel is not responsible for money, items, and jewelry not deposited in the safe.
Ironing boards and ironing tables
Request at reception
Alarm clock
Request at reception.
Room service
Room service for breakfast will have an extra charge of €5 per person.
For room service for lunch and dinner, see the menu here
Lost and Found Policy
Forgotten items will be kept in safekeeping for a maximum of two months after the guest’s departure.
Recovery of lost items is at the guest’s expense.
Post-stay questionnaire
After your stay, we will send you a satisfaction survey. We would appreciate it if you could complete it to help us improve our services.
Access to Wifi
How to connect? Click here
Arrival and departure schedule
Check-in from 2:00 pm and check-out until 12:00 pm
Outdoor Pool
Open from 12 pm to 8 pm
Request a towel ticket at reception. Towels are issued against a €5 deposit per towel, which is refundable upon checkout.
The ticket can be exchanged for a towel with the lifeguard during pool opening hours.
It is prohibited to use room towels in the pool.
Please do not reserve sun loungers with towels or other items. These items will be removed.
Children under 12 must always be supervised by an adult.
Parking
We have free parking
Animals
Animals are not allowed in the hotel, except for assistance dogs
Gym
Free service. Request the key at reception. Available from 9:00 a.m. to 2:00 p.m. and from 5:00 pm to 8:00 pm
Running clothes and shoes are required.
Natura Sabia Spa
Laundry
You can find the price list in your room’s closet.
If you wish to use this service, please leave the bag and the completed form on the bed. The maid who attends to your room will collect it.
Bike Rental
Inquire at reception. Free of charge. A €50 deposit per bike is required, which will be refunded upon return of undamaged bikes.
Assignment
The hotel can store your luggage both on arrival and on the day of departure. Please ask at reception.
Copies and printing
Reception will assist you for this service. Prices according to current rates.
Early Bird Breakfast
If you’re leaving early and have booked breakfast, ask at reception for options.
Room Card Copy
If you would like a copy of your room card, you can request one at reception, where they will require identification.
Shop
Shop Located in the hotel’s main gallery.
Excursions, shows, performances reservations
Reception will provide you with all the information you may need.
Babysitter
Upon request at reception. Prices according to current rates.
Event organization
Emergency medical service
Please visit reception for further information.
Emergency pharmacies
Information point
Emergency Phone Numbers:
National Police: 9563 32 60 73
Local Police: 956 14 99 04
Emergency Phone Number: 112
Health Emergency Phone Number: 061
Taxi in Jerez: 956 34 48 60
Nearby ATMs
The fastest and most convenient way to see all available ATMs in the area in real time is using Google Maps:
Open Google Maps and type “Jerez de la Frontera ATM.”
An interactive map will appear with the nearest ATMs.
Click on any of them to see details such as the exact location, hours, and navigation options.
Closest to the hotel:
Bus stop in the area
City bus link. Click here. The stop is located a few meters from the hotel’s main entrance.
Taxis
If you need a taxi you can request it at reception or call directly at 956 34 48 60
Costa Ballena Ocean Golf Club
Located just 32 minutes drive from the hotel, it has 27 competition holes, 9 Par 3 holes, and the best practice area in all of Europe. Check for special rates for guests staying at the hotel.
Measures in favor of the environment
Fire safety protocol
We have created this protocol in order to prevent fires from occurring in our facilities, as well as to ensure that, in case of any type of emergency, you always feel safe in our Hotel. See protocol.
Internal regime regulation
Guest registration
In accordance with the provisions of Article 25 of Organic Law 4/2015 of March 30, on the protection of citizen security, this establishment keeps a documentary register of registered users and controls access to the premises and its facilities. The accommodation contract is exclusive to the client and therefore excludes the stay and presence in the rooms of persons other than those registered at the Hotel. For your own safety and that of others, please refrain from contravening these rules. For the appropriate purposes, unauthorized access by unregistered third parties at the request of a client and the actions of the client will be their sole responsibility, with the hotel establishment exempting itself from the consequences that may arise according to current legislation.
