Company Policies

DATA PROTECTION POLICY

In compliance with the Organic Law 15/1999, of December 13 on Protection of Data of a Personal Nature (LOPD), GRUPO HACE informs users of this website through this document on the use and treatment of personal data supplied to us to enable navigation and on the data protection policy applicable for said data.

TRAFFIC DATA

The traffic data such as accessing supplier's name, IP address, date and hour of access, links from which the user visits the site and any other type of information of a similar or analogical nature that can assist website navigation will be treated anonymously and with the sole intention of calculating statistics regarding visits to the website http://www.hace.es

USE OF COOKIES

Data generated using cookie technology will be used solely and exclusively to facilitate user access and navigation to the website: http://www.hace.es and the user accepts and acknowledges use and treatment of this data. In any event, the user is free to configure their navigator to warn them of the receipt of cookies and block their installation on their equipment.

DUTY OF DISCLOSURE

Data related to user registration and the electronic booking of services are entered into a file entitled CLIENTS for the purpose of integral management of all guest and accommodation services for hotel clients, carrying out market research, loyalty campaigns, and issuing commercial communications relating to hotel products and/or services and commercial promotions in the tourism and leisure industry.

SECURITY MEASURES.

GRUPO HACE has adopted the technical and organisational measures in compliance with the current legislation. Adequate levels of security of the data handled is guaranteed.

ACCESS, RECTIFICATION AND CANCELLATION RIGHTS.

Users can access, rectificy and cancel any bookings at any moment via email to comercial@hace.es or in writing to Avda. Diputación S/N 11520 - Rota or by telephone: (+34) 956 81 52 66

QUALITY AND ENVIRONMENTAL MANAGING

The HACE Management, aware of the importance of the Quality and Environmental Managing, has agreed on the implantation of a Managing System integrating these strategic areas as stated in   ISO 14001 and UNE 182001  patterns.

Since the inauguration of our first Hotel and all through our history, one of our  most important objectives has been to give our clients the opportunity to co-operate  with the reduction of the possible environmental impacts, and specially with the prevention of the contamination that our activities might provoke.

Because of the importance of the development in the touristic field in our community and the importance of respecting the environmental elements around us, HACE strives to achieve a better grade in its services, to minimize every kind of  environmental impact, and  to improve the efficiency of the Managing System, by means of a Quality and Environmental System.

HACE wishes to improve in every aspect and we commit ourselves to comply with the legal requirements of our activities, products and services, with their respective environmental aspects, as well as with any other requirement the organization voluntarily submits to. We try to achieve the same behaviour with all other enterprises working under HACE orders.

Our companies, wanting to direct their management to a steady improvement, can not ignore the "social conscience" that our environment demands, and this implies a responsibility towards our employees in key areas such as health surveillance and occupational risk prevention, as well as labor integration in appropriate opositions of employees who require this because of disability. No  less important is employment  training, as this fosters an improvement of self-esteem, providing the necessary balance in the performance of their jobs. But one of our priorities is to offer equal opportunities without discrimination of sex, which has caused a growing number of women occupying senior positions in our companies.

Moreover, our Hotel Group is proud to support and collaborate with institutions and associations that do social work, whether it are sport activities such as tennis, gymnastics etc, or cultural activities in collaboration with local authorities for the conservation of rooted traditions that enrich the tourist attraction of the area, as well as social assistance for disadvantaged groups.

The desire to improve our facilities day by day and the kindness of our staff allows us to offer our clients the best accommodation  they can find.

At HACE we keep growing  for all our customers, with the firm idea never to  construct “factories to put people in”.  On the contrary, we defend the motto that  “the one who does not try to get better, stops being good”.

HACE staff must behave according to this philosophy  which will make that our company be recognised by the high quality of the services we offer, always with utter respect for the environmental elements.

This  Corporate Policy will be available for anyone who requests it.