Company Policies

DATA PROTECTION POLICY

Pursuant to the Spanish organic law 15/1999, dated December 13, on personal data protection (Ley Orgánica de Protección de Datos de Carácter Personal - LOPD), GRUPO HACE hereby informs this web users -by means of this document- of the use and handling of the personal data they provide or will provide to surf this web, as well as the data protection policy to be applied to such data.

WEBSITE DATA TRAFFIC

Website data traffic such as the name of the access supplier, IP address, date and time of access, links to access from and any other similar information we may get as a result of your browsing this web site, will be anonymously treated, the only purpose being to make statistics of the visits to the web site http://www.hace.es

USE OF COOKIES

The data generated by cookies are solely and exclusively used to provide users with access to surf the web site http://www.hace.es, and users accept these data use and handling. In any case, users are free to configure their browser so that it warns them of any cookies or prevents their installation in users’ equipment.

COMMITMENT TO INFORM

The data regarding users’ registration and the electronic reservation of services are incorporated into a file called CLIENTES (clients). The purpose of this is the integral management of all the accommodation services of the hotel clients, conducting market studies, loyalty campaigns, as well as to send commercial communications regarding the hotel products and/or services, as well as commercial promotions of the tourism and leisure sectors.

SAFETY MEASURES.

GRUPO HACE has implemented all the technical and organizational measures pursuant to the current Spanish law. We guarantee the necessary security levels for the data we handle.

RIGHTS TO ACCESS, RECTIFY OR CANCEL.

You can exercise your rights to access, rectify, or cancel the above on the following e-mail comercial@hace.es

QUALITY AND ENVIRONMENTAL MANAGING

The HACE Management, aware of the importance of the Quality and Environmental Managing, has agreed on the implantation of a Managing System integrating these strategic areas as stated in   ISO 14001 and UNE 182001  patterns.

Since the inauguration of our first Hotel and all through our history, one of our  most important objectives has been to give our clients the opportunity to co-operate  with the reduction of the possible environmental impacts, and specially with the prevention of the contamination that our activities might provoke.

Because of the importance of the development in the touristic field in our community and the importance of respecting the environmental elements around us, HACE strives to achieve a better grade in its services, to minimize every kind of  environmental impact, and  to improve the efficiency of the Managing System, by means of a Quality and Environmental System.

HACE wishes to improve in every aspect and we commit ourselves to comply with the legal requirements of our activities, products and services, with their respective environmental aspects, as well as with any other requirement the organization voluntarily submits to. We try to achieve the same behaviour with all other enterprises working under HACE orders.

Our companies, wanting to direct their management to a steady improvement, can not ignore the "social conscience" that our environment demands, and this implies a responsibility towards our employees in key areas such as health surveillance and occupational risk prevention, as well as labor integration in appropriate opositions of employees who require this because of disability. No  less important is employment  training, as this fosters an improvement of self-esteem, providing the necessary balance in the performance of their jobs. But one of our priorities is to offer equal opportunities without discrimination of sex, which has caused a growing number of women occupying senior positions in our companies.

Moreover, our Hotel Group is proud to support and collaborate with institutions and associations that do social work, whether it are sport activities such as tennis, gymnastics etc, or cultural activities in collaboration with local authorities for the conservation of rooted traditions that enrich the tourist attraction of the area, as well as social assistance for disadvantaged groups.

The desire to improve our facilities day by day and the kindness of our staff allows us to offer our clients the best accommodation  they can find.

At HACE we keep growing  for all our customers, with the firm idea never to  construct “factories to put people in”.  On the contrary, we defend the motto that  “the one who does not try to get better, stops being good”.

HACE staff must behave according to this philosophy  which will make that our company be recognised by the high quality of the services we offer, always with utter respect for the environmental elements.

This  Corporate Policy will be available for anyone who requests it.